You can start your claim online at any time, or you can contact us by calling 0800 630 117 (from within New Zealand), +64 9 487 0813 (from Overseas) or email claims@allianz-assistance.co.nz, please note our customer care team are available Monday to Friday between 8:30am – 5:00pm NZST.
Make sure you keep any documentation that may help with your claim. This could include things like receipts, invoices, medical records, or police reports.
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You must give us any information we reasonably ask for to support your claim at your expense, such as, but not limited to, police reports, valuations, medical reports, receipts or proof of ownership. If required, we may ask you to provide us with translations into English of such documents to enable us to carry out our assessment of your claim.
If you don’t have all the information or documentation to complete your claim online, you can save it at any point and come back to it when you’re ready. Once your claim has been submitted online, you won’t be able to edit the details of your claim submission. You can email additional information together with your Online Submission Number (OSN) to Travel Claims. Your OSN is a unique number attached to your claim so we can identify it. It’s given to you when you submit your claim.
You can also track the progress of your claim online. You’ll need your OSN, last name and date of birth.
Once we’ve received your claim, we’ll do the following:
We will pay all claims in New Zealand dollars. We will pay you unless you tell us to pay someone else. The rate of currency exchange that will apply is the rate at the time you incurred the expense.
With Personal luggage claims, we may choose at our discretion to repair or replace the property, or we will pay the present-day value of the lost or damaged item in cash after making an allowance for depreciation and wear and tear. Proof of purchase and ownership will be required to support any claim over $500.
If any loss, damage or liability covered under this Policy is covered by any other insurance, you must give us details. If you make a claim under one insurance and you are paid the full amount of your claim, you cannot make a claim under the other insurance. We will then only consider payment of any difference between the amount settled and the payment you would have been entitled to under this policy.
Call us
Phone: 0800 553 550
Monday- Friday, 8.30 am - 5 pm NZST
Email us
Claims: claims@allianz-assistance.co.nz
Allianz Travel Insurance is issued and managed by AWP Services New Zealand Limited trading as Allianz Partners and underwritten by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473 (Incorporated in Australia) ("Hollard"). You should consider the Policy Wording before making any decisions about your insurance policy. Terms, conditions, limits, sub-limits and exclusions apply.
The Hollard Insurance Company Pty Ltd – Financial Strength Rating and Overseas Policyholder Preference Disclosure Notice
The Hollard Insurance Company Pty Ltd has a financial strength rating of A (Strong) issued by Standard and Poor's.
The Standard & Poor's rating scale is:
AAA Extremely Strong BB Marginal CC Extremely Weak
AA Very Strong B Weak C Selective Default
A Strong CCC Very Weak D Default
BBB Good
The rating may be modified by the addition of a plus (+) or minus (-) sign to show relative standing within the major rating categories.
The rating scale above is in summary form.
A full description of this rating scale can be obtained from www.standardandpoors.com.
An overseas policyholder preference applies. Under Australian law, if The Hollard Insurance Company Pty Ltd is wound up, its assets in Australia must be applied to its Australian liabilities before they can be applied to overseas liabilities. To this extent, New Zealand policyholders may not be able to rely on The Hollard Insurance Company Pty Ltd’s Australian assets to satisfy New Zealand liabilities.
